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Downloads Download Neat Scanner Drivers for Windows or Mac
Please note that the information provided on this page is related to products and/or services which are no longer supported and agent support is no longer available. This information is provided as a courtesy for users who may still need troubleshooting or FAQ information on end-of-life products.
Before You Begin If you installed a version of Neat on your computer, your scanner driver may already be installed on your computer. If your driver does not appear to be installed, you can download the appropriate driver below.
Download Scanner Drivers for Windows
Find your scanner model number by looking on the underside (bottom) of the scanner.
Unplug your scanner and close Neat on your computer.
Click your scanner model number in the chart below to download the drivers.
Once you download the file, extract the MSI file to the desktop, and double click on it to run the driver installer. Once this installer has finished, you should be able to use the scanner with the Neat application. You can delete the MSI once installation is complete.
Download Scanner Drivers for Mac
Driver Identifier For Mac Pro
Please Note: Neat supports MacOS Mojave 10.14 as well as two (2) major releases back - High Sierra 10.13 and Sierra 10.12. Neat Scanner Drivers may work for older OS versions but agent support is not provided on older OS versions.
Find your scanner model number by looking on the underside (bottom) of the scanner.
Unplug your scanner and close Neat on your computer.
Click the link for your scanner model number in the list below to download the driver: NC-1000, ND-1000, or NM-1000 (the same driver file is used for all three models)
Select the Finder icon from your Dock. The Finder has the blue smiling face icon.
Open the Go menu and select the Go To Folder option.
Copy and paste the following path in the Go To Folder window to open the directory: /Library/Image Capture/Devices
Unzip the driver file you downloaded in step three and drag it into this folder. It should look similar to the image below:
To start using the scanner:
If you are 10.10 or earlier, you can open Neat and connect your scanner and you should now be able to start scanning.
If you are on 10.11 El Capitan, follow the steps below:
Right click (or CTRL + click) the Scanner Driver file that you dragged into the Devices folder and choose Open. If you see the following message click Open again. You will only have to do this once to allow the driver permission to run. Reboot your computer, and then to try scanning.
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